• Asterisk dialplan syntax and constructs, including auto-attendants and simple IVR system
  • Effective use of Asterisk features, such as call parking, audio conferencing, find-me follow-me, and music on hold.
  • Call monitoring and recording
  • Theory of Analog telephony, and how to connect Asterisk to the PSTN
  • Identify the basic characteristics of digital connections and how VoIP compares and contrasts with these
  • Configuring digital telephony using T1s and E1s
  • VoIP fundamentals and fundamental network concepts
  • SIP and IAX protocols
  • Configuring Asterisk to save Call Detail Records
  • Call queues and ACD with Asterisk
  • Using the Asterisk Manager Interface to control Asterisk from an external program
  • Connecting Asterisk to a relational database such as MySQL
  • Troubleshooting your Asterisk system